| About Us Theye are an inspired and innovative company designing new and creative products we intend to delight you, our customer, at every turn. If you have any suggestions or comments we would love to hear from you please email us using the "Contact Us" button on the store page. Our Contact details: Theye Croft Mills Northgate Almondbury Huddersfield, West Yorkshire HD5 8UU United Kingdom Phone: 01484 422 556 |
| Making A Purchase Purchasing from our website is easy. Select any items that you wish to buy into the shopping cart. After you have finished your selection, if you have a previously arranged credit account, log in, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit and debit card payments. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We use various methods to dispatch your goods based on order size, and currently available services, we regularly review our shipping methods to ensure that your goods arrive safely and in a timely fashion. |
| Delivery Schedule We aim to deliver your order right away. We will normally send your order to you on the same day that you place your order or on the next business days . International orders are generally received in under 5 days. |
| Back Orders To ensure that we can provide you with outstanding service, we aim to maintain appropriate stock levels. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Taxes, if any, are applied as appropriate for the shipping destination. |
| Credit Card Security When the order is placed and paid for through our website, credit/debit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee WE GUARANTEE YOUR EYE WATCH AGAINST MANUFACTURING DEFECTS FOR 12 MONTHS FROM DATE OF PURCHASE. THIS GUARANTEE IS ONLY VALID WITH RECEIPT OF PURCHASE. THIS GUARANTEE DOES NOT APPLY IF EVIDENCE OF ABUSE OR MISUSE IS PRESENT, INCLUDING SNAPPING OF THE BAND DUE TO OVER STRETCHING OR DAMAGE RELATED TO BY THAT OF AN UNAUTHORISED SERVICE CENTRE. WE ARE NOT LIABLE FOR ANY DAMAGE, LOSSES, COSTS AND EXPENSES, DIRECT OR INDIRECT OR INCIDENTAL, CONSEQUENTIAL OR SPECIAL ARISING OR RELATED TO THE WATCH. NOT SUITABLE FOR CHILDREN UNDER 5YRS THIS GUARANTEE DOES NOT AFFECT YOUR STATUTORY RIGHTS. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01484 422 556 (International +44 01484 422 556)or write to us at Croft Mills Northgate Almondbury Huddersfield, West Yorkshire HD5 8UU United Kingdom |
| Privacy Policy Theye do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Should you wish to return any item(s) please contact us first for a returns number. |
| Remittance Terms All goods are paid for by credit/debit card at the time of purchase, except where customers have a pre-arranged credit account, in which case an invoice will be despatched for payment according to our agreed terms. |
